At a Glance
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- Send a collection to any dispensary that owes you — one click emails the buyer a branded Pay Now request
- ShelfSpace follows up on a schedule if it goes unpaid — day 3, day 7, then weekly until it's paid
- The buyer pays from a one-screen page: their own bank account, a signature, and a required legal confirmation
- Payment is drawn on the buyer's bank and paid to you as a check — ShelfSpace never holds or touches the money
- Payment plans are proposed by the buyer and approved by you — nothing is charged until you say yes
- Watch payments come in on your AR aging schedule, sorted by how far past due each invoice is
What Get Paid Is
Get Paid is the collections tool in your vendor portal. It turns a past-due dispensary invoice into a clean payment request the buyer can settle in about a minute — and then it does the following up for you, so you're not the one sending "still waiting on invoice #1043" emails week after week.
It sits alongside your accounts receivable view, where every unpaid retailer invoice already lives, tracked by how far past due it is. Get Paid is the button that acts on that list.
Sending a Collection
From an open invoice, choose Get Paid (or send the whole overdue batch at once). ShelfSpace emails the buyer a request with your business name, the exact amount owed, and a single Pay Now button. There's nothing for the dispensary to sign up for — the link opens on their phone and they can pay from it directly.
The Reminder Schedule
Most overdue invoices aren't refusals — they're things that slipped. If the buyer doesn't pay right away, ShelfSpace keeps a steady rhythm of reminders going so you don't have to:
- Day 3 — a first gentle reminder, if the invoice is still open
- Day 7 — a second nudge one week in
- Weekly — then once a week after that, until it's paid
You set it in motion once. The reminders stop the moment the invoice is paid, and you're never the one hitting send.
What the Buyer's Pay Page Looks Like
The Pay Now button opens a single screen — not a signup flow. On it, the buyer:
- Sees who they're paying and how much — your business name and the amount owed, up top
- Picks pay in full, pay part now, or pay over time
- Enters their own bank account details
- Signs, and checks a required box confirming they own the account and have the funds available
- Authorizes the payment in a branded confirm dialog before anything is drawn
Nothing is pre-checked on the buyer's behalf, and nothing moves until they authorize it. That required confirmation protects the buyer, and it protects you from a payment someone wasn't actually cleared to make.
How the Money Moves (and Where It Doesn't)
This is the part every vendor asks about. When the buyer authorizes, the payment is drawn on their own bank account and paid to you as a check — the same kind of check a dispensary would write by hand, just digital.
A check is on its way the moment it's sent. As with any check you deposit, only your own bank confirms when the funds actually land — ShelfSpace won't tell you money has arrived that hasn't. For how to retrieve and deposit a check, see Downloading Your Checks.
Payment Plans — Proposed by the Buyer, Approved by You
Sometimes a buyer can't clear the whole balance at once. Instead of that turning into silence, Get Paid lets them propose paying part now or spreading it over time. A proposal is not a payment.
Nothing is charged until you approve the plan. You see what the buyer is proposing and decide. Approve it, and the first payment goes out with the rest running on the schedule you agreed to. Decline it, and the invoice stays open and keeps collecting reminders. The choice about your own receivable always stays with you.
Watching Payments Come In
Once a collection is out, you don't manage it — you watch it. ShelfSpace notifies you when a payment is on its way, and your AR aging schedule updates so the invoice moves out of the overdue column. If you collect across many dispensaries, that schedule keeps every open invoice in one place, sorted by how far past due it is, so you always know who to send next.