At a Glance
- Download vendor check PDFs from ShelfSpace at any time
- Every check is Check 21-compliant — deposit via any bank's mobile app
- Checks are delivered digitally through the portal by default; vendors who prefer paper can be opted in by their retailer to receive a physical check by mail
- Paid by ACH instead? There's no check to download — funds land in your linked bank and a deposit-confirmation email arrives
- Secure link access requires login — no anonymous downloads
How to Download a Vendor Check from ShelfSpace
When a retailer issues a payment through ShelfSpace, the platform generates a Check 21-compliant digital check and delivers it to your vendor portal. You can download the vendor check from ShelfSpace as soon as the payment is processed — no waiting for mail, no lost envelopes, no delays.
Every check is a full-resolution PDF that meets the standards required by the Check Clearing for the 21st Century Act. That means your bank treats it exactly like a paper check. Deposit it through your bank's mobile app, just like you would a photo of a physical check.
Finding Your Checks
Log in to the vendor portal at ourshelf.space. Your dashboard shows recent payments with a download link next to each one. You can also navigate to the full payment history page and download any check from any date.
Each check record shows:
- Retailer name — which dispensary the payment is from
- Amount — the check total
- Date issued — when the payment was created
- Status — Issued, Downloaded, Cleared, Voided, or Paid
- Download link — one click to get the PDF
Depositing the Check
Once you download the PDF, open your bank's mobile deposit feature. Most banks let you photograph a check or upload a check image directly. Because our checks are Check 21-compliant, they clear through the standard banking system. Once the issuer's bank confirms the debit, the status moves to Cleared — typically within 3–10 business days.
After you deposit, you can mark the check as deposited in the portal. This updates your records and lets the retailer see that the payment was received. You can also ask ShelfiQ to mark it for you.
Troubleshooting
If a check fails to clear or you need a reissue, the retailer can void and reissue the payment through their ShelfSpace dashboard. The platform processes the void, generates a new check, and delivers it to your portal. You do not need to contact the retailer's AP team — just reach out to us through the portal.
If you have multiple team members who need access to checks, your vendor admin can invite additional users with viewer or admin roles. See Roles & Permissions for details.