The Setup
A vendor on consignment received their weekly settlement check for $6,230. They expected roughly $8,000. They emailed the dispensary's AP team — which is us — claiming the settlement was short by approximately $1,800.
This is the kind of dispute that, without documentation, turns into a weeks-long back-and-forth. Both sides pull up their own numbers, neither matches, and the relationship erodes while nobody knows who's right.
What We Did
We pulled the receipts. POS sell-through data for every SKU from that vendor during the settlement period — every unit sold, every price, every date. Metrc package records showing what was on shelf and what moved. The profit split calculation per the consignment agreement. The settlement report with the complete math, line by line.
What the Data Showed
The settlement was correct to the penny. The vendor's internal system had double-counted a return — product that came back from a customer was logged as a sale in their tracking. Our POS data showed the return. Metrc confirmed the package status. The $1,800 discrepancy existed only in the vendor's records, not in reality.
Every number in our settlement report traced back to a POS transaction or a Metrc record. There was nothing to dispute. The data was the data. Learn more about how cannabis consignment works and why data-backed settlements matter.
Why Data Wins Disputes
Without ShelfSpace's settlement reports, this dispute would have gone one of two ways: the dispensary caves and overpays $1,800 to keep the peace, or both sides argue for weeks with conflicting spreadsheets. Neither outcome is good.
With line-by-line POS and Metrc data, there's nothing to argue about. The numbers are the numbers. The vendor reviewed the report, found their error, and confirmed within 24 hours.
The Result
$6,230 settlement defended. Dispute resolved in 24 hours. Vendor relationship preserved — actually strengthened, because the vendor now trusts that ShelfSpace settlements are airtight. No back-and-forth, no he-said-she-said, no relationship damage.
The vendor thought they were right. The data proved they weren't. Resolved in a day, relationship stronger than before.
If you want to see how data-backed settlements can protect your vendor relationships, reach out for a free evaluation. We'll show you how it works before anything changes.