Credit memos are built into the ShelfSpace AP engine. Issue, track, and resolve credit memos with full transparency. ShelfSpace gives both sides a clear view of every credit — from issuance to settlement.
Credit memos are issued when a retailer needs to credit a vendor — or vice versa. They cover returns, pricing corrections, promotional adjustments, and other special circumstances. Without a system, these credits get lost in email threads and spreadsheets.
ShelfSpace centralizes credit memo management so both parties have a single source of truth. Every credit is tracked from issuance through resolution, with a complete audit trail.
Either party can issue a credit memo through the ShelfSpace platform. Specify the amount, reason, and any supporting details. The other party is notified immediately.
The receiving party reviews the credit memo and can approve, dispute, or request modifications. All communication is tracked within the platform.
Approved credit memos can be applied to the next settlement, offset against future payments, or settled independently. ShelfSpace tracks the balance automatically.
Every credit memo action is logged — issuance, review, approval, application, and settlement. Both parties have full visibility into the history and current status.
From returns to special circumstances — credit memos handle every scenario where credits need to be issued, tracked, and resolved.
Product returns, defective items, or quality issues that require a credit back to the vendor or retailer.
Adjust credits when pricing errors occur — wrong cost entered, incorrect split applied, or retroactive price changes.
Manage credits related to promotional programs — vendor-funded discounts, co-op marketing, and promotional overruns.
Handle one-off situations that don't fit standard categories — goodwill credits, contract amendments, and negotiated adjustments.
Credit memo management is included with ShelfSpace AP. Join the pilot and get the full payment engine — consignment, wholesale, and credit memos.